Contact Us
Contacting Customer Support
For technical help or billing issues with products or services, please select the appropriate product from below:
- Cloudmark Desktop Technical Support – Technical Support for Cloudmark Desktop, including support with older Safetybar and SpamNet products
- Cloudmark Desktop Customer Service – Customer Service for billing and account issues, including cancellations.
- Cloudmark Server Edition Help
- Cloudmark Immunity Help
- Cloudmark Authority Help
- Cloudmark Data Services Help
Sales and Business Inquiries
General questions regarding sales can be sent through the sales inquiry form. Support issues will not be dealt with by Sales – please use the above methods to contact support.
Channel Partners
Contact casp@cloudmark.com to learn more about the Channel Partner Program.
Public Relations
Media only, support questions will NOT be answered by Public Relations. Send email to pr@cloudmark.com.
Worldwide Office Locations
North American Office
- Cloudmark, Inc. (Headquarters)
-
128 King Street
Second Floor
San Francisco
California 94107 USA
View Map - General Inquiries
- Telephone: +1-415-946-3800
9am-5pm PST Weekdays - Fax: +1-415-543-1233
- Sales
- Email: sales@cloudmark.com
European Office
- Cloudmark Europe Ltd.
-
Garrick House
26-27 Southampton Street
London
WC2E 7RS
England
View Map - Service Provider Sales
- Email: emea@cloudmark.com
- Telephone: +44 (0) 207-100-5224
Asia Pacific Office
-
45/F The Lee Gardens
33 Hysan Avenue
Causeway Bay
Hong Kong - Telephone: +852 8216 8152
- Email: apac@cloudmark.com
China Office
- Cloudmark Asia Ltd.
-
16/F Gemdale Plaza Tower A
NO.91 Jianguo Road
Chaoyang District
Beijing 100022
China - Telephone: +8610-5920 8310
- Fax: +8610-5920 8111
- Email: china@cloudmark.com
Japan Office
- Cloudmark Japan Ltd.
-
Akasaka Office Heights 131
4-13-5 Akasaka Minato-ku
Tokyo 107-0052
Japan - Sales:
- Telephone: +81 (0)3 6277 8816
- Fax: +81 (0)3 6277 8829
- Email: japan@cloudmark.com